How long do I have to return my items?
We have a 30 day returns policy that commences upon the day you receive your goods. Within this time you can return your unused/unworn goods for refund, credit or exchange. Please note: Items that are returned after the 30 day period will be returned to you unless exceptional circumstances apply. Please note that if you are returning your item(s) for a refund you must inform us within 30 days.
Can I return my items?
We will NOT accept returns if;
- The item has been visibly used or worn.
- The item is marked or dirty in any way.
- The packaging has been lost, thrown away or damaged.
- The item has been damaged in return transit due to insufficient packaging.
- The item is over the 30 day returns period
- The item has been washed/laundered.
In the rare circumstance you have received an incorrect item, please inform us within 48 hours of receipt and do not use/wear the item you have received.
How do I return my items?
Along with your item(s) you will find a simple returns form that needs to be completed and returned along with your goods. Please note that failure to complete this form may result in delays when processing your return. We would also ask that you do not put any tape or labels directly on to the product packaging as this will deem the product unsaleable. Please cover the original packaging as best you can before applying any tape or labels.
Where do I send my items?
Depending on what is being returned may depend on the location of the return and we will provide you this information via email so that you can get it safely back to us.
Please do not put any tape or labels directly on to the product packaging as this will damage the packaging and cause the product to be unsaleable. In this instance you may be charged for the resulting damage.
Can I return my product under warranty?
All products will come with a limited manufacturer warranty, most of the time this information will be with the product. Please check this information as some manufacturers will ask that you contact them directly. In most cases however you would be asked to contact the retailer.
In the event that you feel you can claim under the warranty we would ask that you email us with a description of the issue, your order number and preferably a photograph illustrating the issue.
In some cases we may be required to contact the manufacturer for their expert opinion before a decision is made.
We may also ask that a product is returned to us for inspection and if a fault can be repaired, or damaged part replaced we are obliged to do this and return the product to you.